Outdoor Back Bench
- Pair of legs with back support.
- Outdoor grade weather-proof finish
- Plastic feet to protect floors
Introduction
Thank you for shopping at Hairpin. This policy outlines our shipping processes to help ensure a smooth delivery experience.
UK Shipping
Processing Times
- Orders placed before 2:00 PM (UK time) are typically packed and dispatched the same day (business days).
- No collections or deliveries on weekends unless a weekend service is selected at checkout (where available).
-
Weekend delivery guidelines (if you purchase a weekend service):
- Orders placed before 2:00 PM Friday: delivery the same weekend (subject to courier coverage)
- Orders placed after 2:00 PM Friday: delivery the following weekend
Rates & Delivery Estimates
Free standard shipping may be available on qualifying orders (as displayed at checkout).
| Destination | Typical Delivery Time |
|---|---|
| Mainland UK | Next Day |
| Scottish Highlands | 2 Days |
| Northern Ireland | 2 Days |
| Channel Islands | 2–3 Days |
Standard delivery hours: 9:00 AM – 6:00 PM (weekdays).
Upgrade options may be available at checkout depending on your address and basket:
- Next Day Delivery
- AM Delivery
- Saturday Delivery
Military & P.O. Box Addresses
If you require delivery to APO/FPO/DPO or P.O. Box addresses, please contact us before ordering so we can confirm availability and costs.
Order Tracking
A shipping confirmation email with tracking number(s) will be sent once your order dispatches. Tracking usually becomes active within 12 hours.
International Shipping
Customs & Duties
- EU orders: where offered, taxes may be collected/prepaid at checkout so there are no additional fees on delivery.
- Non-EU orders: customers are responsible for any customs fees, tariffs, and taxes applied after purchase.
Delivery Times by Region
| Region | Typical Delivery Time |
|---|---|
| Fast Delivery (2–5 Days) | |
| Belgium, France, Ireland, Netherlands | 2–5 Days |
| Standard Delivery (3–7 Days) | |
| Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Italy, Spain, Switzerland | 3–7 Days |
| Extended Delivery (4+ Days) | |
| Greece | 4–9 Days |
| Norway, Portugal, Slovenia | 4–7 Days |
| USA | 2–7 Days |
| Asia, Australia, New Zealand | 7–10 Days |
Damaged Items
If your order arrives damaged:
- Take clear photos of the product, damage, and outer packaging.
- Email the photos to hello@hairpin.com within 7 days of delivery.
- We will advise next steps and, where appropriate, arrange a replacement or resolution.
Returns
Please see our Returns & Refund Policy for full details.
Contact
- Email: hello@hairpin.com
- WhatsApp: (+44) 7862 130389
- Phone: (+44) 01666 818222
Company Details
Hairpin is a trading name of Profile Studio Ltd, formerly trading as The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391
VAT number: GB 213654624
Last updated 29 January 2026
Overview
We offer a refund on eligible returned items, subject to the conditions below. To qualify for a refund, returns must meet our timing, condition, and packaging requirements.
Return Eligibility
- Returns must be dispatched (postmarked) within 60 days of purchase.
- Items must be new, unused, and complete.
- All original labels, instructions, and included components must be present.
- Items returned in poor condition, incomplete, or with damage caused after delivery may be subject to a reduction in refund to reflect loss in value, or may be returned to you at your expense.
How to Return
- Email hello@hairpin.com to request a Return Authorisation (RMA) number. Please include your order number and the items you wish to return.
- Pack the item securely, ideally in the original packaging with protective materials.
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Return to the address below (include your RMA number clearly on the parcel):
Hairpin Returns
RMA: [Your RMA Number]
Unit A1 Stephenson Road
Swindon, Wiltshire SN25 5AX
United Kingdom
Free Returns (Mainland UK)
Free returns are available for eligible mainland UK purchases made on hairpin.com when you use our provided return shipping label(s).
Fair Usage Policy
Free returns are intended to cover the vast majority of orders. Free return labels may not be available for:
- Orders outside mainland UK
- Orders valued under £15 (total)
- Orders over £1000 (total)
- Shipments exceeding 70kg (total)
- More than 3 returns per customer within 30 days
- Clearance sale items (where stated)
Important Notes
- Customers should use original packaging and suitable protective materials wherever possible.
- Return labels must be printed by the customer.
- Insufficient packaging may result in a reduction in refund to reflect loss in value.
- If you arrange your own return, you must use a tracked service and obtain proof of postage. We recommend insured shipping for higher value items.
- Promotional offers (e.g. bundle/threshold discounts) may be recalculated if a return reduces an order below the promotional criteria.
Shipping & Charges
- If your return does not qualify for free returns, return shipping costs are your responsibility.
- Original outbound shipping charges are non-refundable (except where required by law).
- Where you arrange return shipping, you are responsible for the item until it is received at our warehouse.
Damaged & Faulty Items
- Please inspect your order upon arrival.
- If anything arrives damaged or faulty, email hello@hairpin.com within 7 days with photos of the product and packaging.
- Where a return is required, please keep the original packaging so we can arrange the safest return.
Assembled Items
Returns are not accepted on assembled desks and ready-made items once assembled. Please inspect thoroughly before assembly.
Material Considerations
Raw steel table legs:
- May develop surface rust over time if unpainted or stored/used in humid conditions.
- Should arrive with an appropriate protective coating for transit/storage.
- May require periodic maintenance (cleaning/protecting) if left unfinished.
- Items that have rusted due to storage or use after delivery are not eligible for return as “faulty”.
Outdoor Use
Products suitable for outdoor use include:
- Zinc table legs
- Stainless steel table legs
All other products are not rated for outdoor use unless explicitly stated on the product page.
Contact
For questions about returns and refunds:
- Email: hello@hairpin.com
- Phone: 01666 818222
- WhatsApp: (+44) 7862 130389
Company Details
Hairpin is a trading name of Profile Studio Ltd, formerly trading as The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391
VAT number: GB 213654624
Last updated 29 January 2026
At The Hairpin Leg Co., we’re committed to quality. Outdoor environments vary widely, and different materials perform very differently depending on conditions. That’s why our Outdoor Guarantee is tailored specifically to the product type and its intended use.
Products Covered
This guarantee is applicable to products sold for outdoor use, including:
Note: All products link to their respective guarantees via the main bullet points at the top of the page.
Transparency Matters
We believe in giving you the full picture. Most outdoor furniture on the market—unless you're spending thousands—is made from coated steel, known as residential grade. It offers a great balance of performance and cost.
Real-world performance depends on both usage and location. A table in a sheltered patio will last far longer than one exposed year-round in a coastal garden. These factors affect only a small number of customers, but we think it’s important to be clear—so you know what to expect and how to get the best from your furniture.
Understanding Outdoor Use
There’s a big difference between commercial-grade and residential-grade outdoor furniture:
- Commercial Grade – Typically made from rust-resistant materials like stainless steel, galvanised steel or aluminium. Colour finishes are purely aesthetic, and these products can often last 20+ years—even in harsh environments like coastal locations.
- Residential Grade – Made from durable, powder-coated mild steel. The powder coating provides both the colour and protection. If this coating is chipped or damaged, the exposed steel underneath can rust.
Our Residential Outdoor Guarantee
We offer a 2-Year Guarantee on our residential-grade outdoor products, subject to the following conditions:
- Location – Applies only in non-coastal areas (5 miles inland+), where salt levels in the air are less elevated.
- Use Case – For residential/home use only. Commercial use is not covered under this guarantee.
- Maintenance – Chips and scratches should be touched up with outdoor paint to prevent rusting of the underlying steel.
- Fixings – Use only outdoor-grade hardware such as stainless steel screws, washers, and protective feet.
- Placement – Products should be used on solid surfaces like patios or decking. Soft ground (e.g. gravel, soil, bark) will make the protective feet ineffective.
Real-World Performance
Outdoor furniture made from powder-coated mild steel performs well across a wide range of environments—but care and conditions matter:
- In harsher climates (coastal / industrial) or with poor maintenance, light surface rust may appear within 6 months.
- In sheltered outdoor spaces, items can last 10+ years with minimal wear.
- In most home settings, two years of reliable outdoor use is easily achievable.
- Even if rust appears, it typically does not affect structural strength for many years.
- And even after long periods of neglect, items can usually be restored with a simple touch-up and some care.
Outdoor Care Guide
- Use within the intended limits of the guarantee (e.g. non-coastal, residential settings).
- Touch up any scratches, chips, or worn areas using an outdoor-suitable paint like Hammerite. This can be applied even over minor rust.
- Cover furniture during the winter to reduce weather exposure.
- Avoid standing water or consistently damp environments.
Additional Resources
For further guidance on material choice and usage, you may find these support articles helpful:
Outdoor Projects, Made to Last
We love seeing our products used in creative outdoor spaces. With the right care and setup, our furniture can be a reliable, long-lasting part of your outdoor living area. If you have questions, we're always happy to advise.
The Hairpin Leg Co. – Made for Makers, Built for the Elements.
Product Description
SIMPLE ASSEMBLY- Sturdy pair of industrial-style bench frame legs. Simply screw your seat and backboards to the fixing plates to create a stylish bench. You’ll be sitting fully supported in no time.
INDOOR AND OUTDOOR OPTIONS- Available in two colours, Black or Outdoor Grey. As the name suggests the outdoor Grey is an outdoor suitable coating, and black is a standard finish and for indoor use only.
ROBUST CONSTRUCTION- Made from a 25x75mm steel section with plastic feet for robust floor protection and rough ground use.
TOP PERCH - Suitable for bench seats between 300-340mm deep. Recommended for weights up to 350kg
HAPPINESS OR YOUR MONEY BACK: If you're dissatisfied for any reason with your product, return it within 60 days for a no-questions-asked refund.