Shipping policy

Find out when to expect your order and how to track it. Delivery times and options depend on what you order and where it’s going.

At a glance

When will it arrive? Most in-stock items ordered before 3pm UK time on a working day dispatch that day. See delivery times.
What will it cost? Checkout calculates delivery for your basket and address, including any free delivery. See delivery options.
Where is my order? Every dispatched order has a tracking number and link. Get help with a delivery.
Outside the UK? See international delivery.

Delivery times

Standard UK delivery usually takes 1–4 days after dispatch, with most orders arriving next day.

Tops, pre-drilling, cutting or a booked delivery can need longer. For UK delivery, each product page has a live counter showing expected dispatch and delivery dates for your selected options. Check it after making your choices; any longer timing shown applies.

For all destinations, checkout gives the expected date or range for your order. If timing is unclear or you need an item for a particular date, contact us before ordering. Delivery dates are estimates.

Delivery options and couriers

Next-day, Saturday and AM upgrades are available where offered at checkout. Choose the service you need before paying.

Our main UK couriers are DPD, DHL Express and DHL Parcel. The carrier depends on your order and address; your tracking link shows who is delivering.

For a PO Box or military address, or if checkout offers no suitable service, contact us before ordering.

International delivery

We use DHL Express. Delivery costs depend on your basket and address and are calculated at checkout.

Transit is usually 2–4 days to Europe and around 3–7 days to the USA after dispatch. Use the date or range at checkout for your order; the live product-page counter covers UK delivery only. If your item needs work and the timing is unclear, contact us before ordering.

We prepay taxes on EU shipments, so most EU customers have no further import bill. Extra charges can still arise in some cases, including deliveries to business addresses in Germany. Contact us if you receive an unexpected charge.

Outside the EU, import duties and taxes may be payable on arrival unless checkout says they are included. Customs checks can affect delivery time.

Tracking and delivery help

Use the tracking link in your dispatch email, or contact us with your order number for an update. We can also help if something is late, missing or incorrect.

Check items on arrival, ideally before assembly. If anything is damaged, send photos of the item and packaging where possible. Please report damage within seven days if you can; this does not limit your legal rights.

For returns, see our Returns & refunds policy.