Square Industrial Frame
- Heavy duty steel table or bench frame
- Convenient self assembly frame design
- Suitable for the heaviest projects
Introduction
Thank you for shopping at Hairpin. This policy outlines our shipping processes to help ensure a smooth delivery experience.
UK Shipping
Processing Times
- Orders placed before 2:00 PM (UK time) are typically packed and dispatched the same day (business days).
- No collections or deliveries on weekends unless a weekend service is selected at checkout (where available).
-
Weekend delivery guidelines (if you purchase a weekend service):
- Orders placed before 2:00 PM Friday: delivery the same weekend (subject to courier coverage)
- Orders placed after 2:00 PM Friday: delivery the following weekend
Rates & Delivery Estimates
Free standard shipping may be available on qualifying orders (as displayed at checkout).
| Destination | Typical Delivery Time |
|---|---|
| Mainland UK | Next Day |
| Scottish Highlands | 2 Days |
| Northern Ireland | 2 Days |
| Channel Islands | 2–3 Days |
Standard delivery hours: 9:00 AM – 6:00 PM (weekdays).
Upgrade options may be available at checkout depending on your address and basket:
- Next Day Delivery
- AM Delivery
- Saturday Delivery
Military & P.O. Box Addresses
If you require delivery to APO/FPO/DPO or P.O. Box addresses, please contact us before ordering so we can confirm availability and costs.
Order Tracking
A shipping confirmation email with tracking number(s) will be sent once your order dispatches. Tracking usually becomes active within 12 hours.
International Shipping
Customs & Duties
- EU orders: where offered, taxes may be collected/prepaid at checkout so there are no additional fees on delivery.
- Non-EU orders: customers are responsible for any customs fees, tariffs, and taxes applied after purchase.
Delivery Times by Region
| Region | Typical Delivery Time |
|---|---|
| Fast Delivery (2–5 Days) | |
| Belgium, France, Ireland, Netherlands | 2–5 Days |
| Standard Delivery (3–7 Days) | |
| Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Italy, Spain, Switzerland | 3–7 Days |
| Extended Delivery (4+ Days) | |
| Greece | 4–9 Days |
| Norway, Portugal, Slovenia | 4–7 Days |
| USA | 2–7 Days |
| Asia, Australia, New Zealand | 7–10 Days |
Damaged Items
If your order arrives damaged:
- Take clear photos of the product, damage, and outer packaging.
- Email the photos to hello@hairpin.com within 7 days of delivery.
- We will advise next steps and, where appropriate, arrange a replacement or resolution.
Returns
Please see our Returns & Refund Policy for full details.
Contact
- Email: hello@hairpin.com
- WhatsApp: (+44) 7862 130389
- Phone: (+44) 01666 818222
Company Details
Hairpin is a trading name of Profile Studio Ltd, formerly trading as The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391
VAT number: GB 213654624
Last updated 29 January 2026
Overview
We offer a refund on eligible returned items, subject to the conditions below. To qualify for a refund, returns must meet our timing, condition, and packaging requirements.
Return Eligibility
- Returns must be dispatched (postmarked) within 60 days of purchase.
- Items must be new, unused, and complete.
- All original labels, instructions, and included components must be present.
- Items returned in poor condition, incomplete, or with damage caused after delivery may be subject to a reduction in refund to reflect loss in value, or may be returned to you at your expense.
How to Return
- Email hello@hairpin.com to request a Return Authorisation (RMA) number. Please include your order number and the items you wish to return.
- Pack the item securely, ideally in the original packaging with protective materials.
-
Return to the address below (include your RMA number clearly on the parcel):
Hairpin Returns
RMA: [Your RMA Number]
Unit A1 Stephenson Road
Swindon, Wiltshire SN25 5AX
United Kingdom
Free Returns (Mainland UK)
Free returns are available for eligible mainland UK purchases made on hairpin.com when you use our provided return shipping label(s).
Fair Usage Policy
Free returns are intended to cover the vast majority of orders. Free return labels may not be available for:
- Orders outside mainland UK
- Orders valued under £15 (total)
- Orders over £1000 (total)
- Shipments exceeding 70kg (total)
- More than 3 returns per customer within 30 days
- Clearance sale items (where stated)
Important Notes
- Customers should use original packaging and suitable protective materials wherever possible.
- Return labels must be printed by the customer.
- Insufficient packaging may result in a reduction in refund to reflect loss in value.
- If you arrange your own return, you must use a tracked service and obtain proof of postage. We recommend insured shipping for higher value items.
- Promotional offers (e.g. bundle/threshold discounts) may be recalculated if a return reduces an order below the promotional criteria.
Shipping & Charges
- If your return does not qualify for free returns, return shipping costs are your responsibility.
- Original outbound shipping charges are non-refundable (except where required by law).
- Where you arrange return shipping, you are responsible for the item until it is received at our warehouse.
Damaged & Faulty Items
- Please inspect your order upon arrival.
- If anything arrives damaged or faulty, email hello@hairpin.com within 7 days with photos of the product and packaging.
- Where a return is required, please keep the original packaging so we can arrange the safest return.
Assembled Items
Returns are not accepted on assembled desks and ready-made items once assembled. Please inspect thoroughly before assembly.
Material Considerations
Raw steel table legs:
- May develop surface rust over time if unpainted or stored/used in humid conditions.
- Should arrive with an appropriate protective coating for transit/storage.
- May require periodic maintenance (cleaning/protecting) if left unfinished.
- Items that have rusted due to storage or use after delivery are not eligible for return as “faulty”.
Outdoor Use
Products suitable for outdoor use include:
- Zinc table legs
- Stainless steel table legs
All other products are not rated for outdoor use unless explicitly stated on the product page.
Contact
For questions about returns and refunds:
- Email: hello@hairpin.com
- Phone: 01666 818222
- WhatsApp: (+44) 7862 130389
Company Details
Hairpin is a trading name of Profile Studio Ltd, formerly trading as The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391
VAT number: GB 213654624
Last updated 29 January 2026
At The Hairpin Leg Co., we believe great design starts with great materials. Whether you're building a custom table, upgrading cabinetry, or adding the perfect finishing touch, our solid steel and real wood hardware is made to last. That’s why every indoor table leg, door knob, and piece of furniture hardware comes with a 5-Year Guarantee—so you can create with confidence.
What is Covered?
The 5-year guarantee applies to all of our products when used indoors in a residential setting. Commercial and outdoor usage is not covered.
This guarantee covers issues arising from manufacturing defects under normal use, giving you peace of mind as you build, create, and personalise your space. If you ever run into an issue, we're here to help.
Engineered for Makers, Designed for Durability
Our products are crafted with precision and built to withstand everyday use. To keep them looking their best:
- Use them as intended – This guarantee applies to indoor, non-commercial use only. For products sold as suitable for outdoor use, see our Outdoor Guarantee.
- Handle with care – Touch up any chips or scratches to protect the finish.
- Consider your surroundings – Coastal air can accelerate wear on painted steel.
Sustainability Meets Craftsmanship
When you choose The Hairpin Leg Co., you're investing in more than just quality—you’re supporting eco-friendly materials and sustainable production practices. Our commitment to durability means less waste and longer-lasting furniture.
Let’s Build Something Great
Your creativity is what brings our products to life. Whether you’re upcycling, designing from scratch, or adding a custom touch, we can’t wait to see what you create.
Further Questions
If you have any questions about this guarantee, or wish to talk to us about outdoor or commercial use: Get In Touch
Trust in our quality. Unleash your creativity. Let’s make something incredible.
The Hairpin Leg Co. – Made for Makers, Built to Last.
Product Description
- STURDY SUB FRAME: Build a super strong table base on which to place your own tops, the steel frame will support the top and add extra strength to the table construction.
- SUPPORTIVE SIZES: Designed to help those who are making larger, heavier or taller tables. Without the need for a structural tabletop you also have options to use thinner materials or hard to drill materials like concrete or stone.
- BOLT TOGETHER: Sub Frame crossbars connect the two legs together with sturdy M8 fixing points and a quality 6mm Hex wrench included to ensure easy assembly.
- DESIGN FLEXIBILITY: Choose your legs and crossbar size from a range of 6 leg sizes and 5 crossbar lengths to suit the most common table sizes.