Refund policy
Table of Contents
- Overview
- Return Eligibility
- How to Return
- Free Returns (Mainland UK)
- Shipping & Charges
- Damaged & Faulty Items
- Contact
- Company Details
Overview
We offer a refund on eligible returned items, subject to the conditions below. To qualify for a refund, returns must meet our timing, condition, and packaging requirements.
Return Eligibility
- Returns must be dispatched (postmarked) within 60 days of purchase.
- Items must be new, unused, and complete.
- All original labels, instructions, and included components must be present.
- Items returned in poor condition, incomplete, or with damage caused after delivery may be subject to a reduction in refund to reflect loss in value, or may be returned to you at your expense.
How to Return
- Email hello@hairpin.com to request a Return Authorisation (RMA) number. Please include your order number and the items you wish to return.
- Pack the item securely, ideally in the original packaging with protective materials.
-
Return to the address below (include your RMA number clearly on the parcel):
Hairpin Returns
RMA: [Your RMA Number]
Unit A1 Stephenson Road
Swindon, Wiltshire SN25 5AX
United Kingdom
Free Returns (Mainland UK)
Free returns are available for eligible mainland UK purchases made on hairpin.com when you use our provided return shipping label(s).
Fair Usage Policy
Free returns are intended to cover the vast majority of orders. Free return labels may not be available for:
- Orders outside mainland UK
- Orders valued under £15 (total)
- Orders over £1000 (total)
- Shipments exceeding 70kg (total)
- More than 3 returns per customer within 30 days
- Clearance sale items (where stated)
Important Notes
- Customers should use original packaging and suitable protective materials wherever possible.
- Return labels must be printed by the customer.
- Insufficient packaging may result in a reduction in refund to reflect loss in value.
- If you arrange your own return, you must use a tracked service and obtain proof of postage. We recommend insured shipping for higher value items.
- Promotional offers (e.g. bundle/threshold discounts) may be recalculated if a return reduces an order below the promotional criteria.
Shipping & Charges
- If your return does not qualify for free returns, return shipping costs are your responsibility.
- Original outbound shipping charges are non-refundable (except where required by law).
- Where you arrange return shipping, you are responsible for the item until it is received at our warehouse.
Damaged & Faulty Items
- Please inspect your order upon arrival.
- If anything arrives damaged or faulty, email hello@hairpin.com within 7 days with photos of the product and packaging.
- Where a return is required, please keep the original packaging so we can arrange the safest return.
Assembled Items
Returns are not accepted on assembled desks and ready-made items once assembled. Please inspect thoroughly before assembly.
Material Considerations
Raw steel table legs:
- May develop surface rust over time if unpainted or stored/used in humid conditions.
- Should arrive with an appropriate protective coating for transit/storage.
- May require periodic maintenance (cleaning/protecting) if left unfinished.
- Items that have rusted due to storage or use after delivery are not eligible for return as “faulty”.
Outdoor Use
Products suitable for outdoor use include:
- Zinc table legs
- Stainless steel table legs
All other products are not rated for outdoor use unless explicitly stated on the product page.
Contact
For questions about returns and refunds:
- Email: hello@hairpin.com
- Phone: 01666 818222
- WhatsApp: (+44) 7862 130389
Company Details
Hairpin is a trading name of Profile Studio Ltd, formerly trading as The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391
VAT number: GB 213654624
Last updated 29 January 2026