Hairpin Legs

Find out when to expect your order and how to track it. Delivery times and options depend on what you order and where it’s going.

At a glance

• When will it arrive? Most in-stock items ordered before 3pm UK time on a working day dispatch that day. See delivery times.
• What will it cost? Checkout calculates delivery for your basket and address, including any free delivery. See delivery options.
• Where is my order? Every dispatched order has a tracking number and link. Get help with a delivery.
• Outside the UK? See international delivery.

Delivery times

Standard UK delivery usually takes 1–4 days after dispatch, with most orders arriving next day.

Tops, pre-drilling, cutting or a booked delivery can need longer. For UK delivery, each product page has a live counter showing expected dispatch and delivery dates for your selected options. Check it after making your choices; any longer timing shown applies.

For all destinations, checkout gives the expected date or range for your order. If timing is unclear or you need an item for a particular date, contact us before ordering. Delivery dates are estimates.

Delivery options and couriers

Next-day, Saturday and AM upgrades are available where offered at checkout. Choose the service you need before paying.

Our main UK couriers are DPD, DHL Express and DHL Parcel. The carrier depends on your order and address; your tracking link shows who is delivering.

For a PO Box or military address, or if checkout offers no suitable service, contact us before ordering.

International delivery

We use DHL Express. Delivery costs depend on your basket and address and are calculated at checkout.

Transit is usually 2–4 days to Europe and around 3–7 days to the USA after dispatch. Use the date or range at checkout for your order; the live product-page counter covers UK delivery only. If your item needs work and the timing is unclear, contact us before ordering.

We prepay taxes on EU shipments, so most EU customers have no further import bill. Extra charges can still arise in some cases, including deliveries to business addresses in Germany. Contact us if you receive an unexpected charge.

Outside the EU, import duties and taxes may be payable on arrival unless checkout says they are included. Customs checks can affect delivery time.

Tracking and delivery help

Use the tracking link in your dispatch email, or contact us with your order number for an update. We can also help if something is late, missing or incorrect.

Check items on arrival, ideally before assembly. If anything is damaged, send photos of the item and packaging where possible. Please report damage within seven days if you can; this does not limit your legal rights.

For returns, see our Returns & refunds policy.

Contact

hello@hairpin.com · WhatsApp: (+44) 7492 882522
You can also use our contact form.

We offer 60-day returns on eligible consumer purchases from hairpin.com. Your legal rights are unaffected.

At a glance

• Can I return it? Send eligible unused items back within 60 days of purchase. Check what's covered.
• How, and who pays? Email us with your order number. Eligible mainland UK returns have free labels. See the steps and costs.
• Something wrong? We will put it right and cover appropriate return costs. Get help.
• Custom or pre-drilled item? Some change-of-mind terms differ. Check the exceptions.

Our 60-day returns offer

Send eligible items back within 60 days of purchase, new, unused and complete with original labels, instructions and included parts.

Unmodified stock parts qualify, including undrilled configurator tops and legs. Pre-drilled named sets also qualify. The offer excludes assembled furniture, individually made items and pre-drilled configurator tops. Custom-work details explain the differences.

We may decline returns outside these conditions or offer a reduced refund, explaining any deduction or delivery cost first. Legal cancellation rights remain unaffected.

For a partial return, tell us what you want to keep. Each item follows its own terms. We will explain the refund; discount adjustments apply only where disclosed before purchase and lawful, without reducing your statutory entitlement.

How to return an item and return costs

1. Email hello@hairpin.com with your order number and items to return. We will promptly provide the return address, instructions and a Return Authorisation (RMA) number.
2. Keep and reuse original packaging where possible. Pack securely and include the RMA number if supplied. Inadequate packing may affect your refund where lawful.

You do not need permission or an RMA to give valid legal cancellation notice. We may offer an alternative, but accepting it is optional.

Free mainland UK labels

Use our supplied labels, which you must print. Eligible 60-day returns qualify, including pre-drilled named sets. Excluded items, such as pre-drilled configurator and individually cut-down tops, have no free change-of-mind label.

Labels may also be unavailable for:

• Orders outside mainland UK.
• Orders under £15 or over £1,000.
• Shipments over 70kg.
• More than three returns per customer within 30 days.
• Clearance items, where stated.

A statutory cancellation right does not itself qualify an excluded item for a free label. Where no free label applies, you pay direct change-of-mind return costs only if we gave the required information before purchase, including an estimate for goods not normally returnable by post. Otherwise, we pay.

We cover appropriate return costs for faults; goodwill shipping terms are agreed before acceptance. For your own courier, use tracking, keep proof and consider insurance for higher-value items. You remain responsible until receipt, subject to legal rights.

Faults and product care

Check your order on arrival, ideally before assembly. Email us with your order number and photos of the problem and packaging where possible. Report delivery damage within seven days if possible; this does not limit legal rights.

For faulty, damaged, misdrilled or incorrect goods, we provide the legally required repair, replacement or refund and arrange or cover appropriate return costs. Assembly, missing packaging, customisation or completed work does not remove these rights.

Raw steel legs can rust when unpainted or stored in humid conditions. They should arrive protected for transit and storage; unfinished steel may need periodic cleaning and protection. Zinc and stainless steel legs suit outdoor use. Other products are not outdoor-rated unless stated on their product page. Damage from unsuitable storage or use is not normally a fault, but contact us about unacceptable condition on arrival or a suspected fault.

Custom work and pre-drilled tops

Measure your space and check the top size and leg positions before requesting drilling or cutting. A worked top may be difficult to reuse. Ask us before ordering if unsure.

• Named sets: a complete top-and-legs set sold together on one product page qualifies for 60-day returns, including pre-drilling. See our desks, dining tables and coffee tables. A top alone is not a set.
• Configurator: combine any stocked top and legs. Undrilled parts qualify for 60 days. A top drilled for your chosen legs and positions does not, even when identical to a named set. Eligible stock legs still qualify.
• Individual work: cut-down to requested dimensions or individual drilling can qualify for the made-to-specification exemption. Where it applies, no statutory change-of-mind cancellation is available, and we do not offer these returns as standard, even before work starts. Contact us promptly about changes.

Standard choices alone do not make goods bespoke. Some drilled tops retain legal 14-day cancellation even for a simple change of mind; classification depends on the specification and work. Before payment, we will show applicable restrictions and confirm drilling, fit and measurements. An item's restriction does not remove another's rights.

If the result is not right, contact us. We may offer a goodwill return for a reusable top, or alteration or discounted replacement otherwise. These are not guaranteed. Any offer before purchase or after delivery records the covered item, period, fees and shipping terms before acceptance. Legal rights always apply.

Drilling and cutting fees

Pre-drilling is £15 per top; cutting charges are agreed before purchase.

• Statutory cancellation of the top: we refund its drilling fee, including completed, correct work.
• 60-day named-set return: completed, correct drilling is retained if disclosed before purchase.
• Goodwill return: completed, correct drilling is retained unless agreed otherwise; cutting-fee terms are agreed before acceptance.
• Unstarted work: if we agree cancellation before work starts, its fee is fully refunded.
• Incorrect work: legal remedies apply, including correction, replacement or refund.

Statutory refunds override voluntary fee terms. A fee refund does not itself cancel bespoke goods. Returning legs alone does not refund the top's work.

Refunds and original delivery charges

Statutory cancellation of a whole order includes a standard-delivery refund, even when you pay return postage. Extra delivery upgrades need not be refunded. Original delivery is not refunded under the extra 60-day offer unless legally required; we explain any partial-order delivery refund.

Refunds use your original payment method unless agreed otherwise. For statutory goods cancellation, we refund within 14 days of receiving the goods or evidence of sending them back, whichever is earlier. With no goods to return, this is normally within 14 days of cancellation. No statutory restocking fee applies; lawful deductions are explained.

Your legal cancellation rights

Where statutory cancellation applies, you can cancel from ordering until 14 days after the day of receipt, normally the last item for split deliveries. Give clear notice before that deadline, then send goods back within 14 days of notice. No reason, particular form or team approval is required. Email us or use any other clear statement; do not wait for our reply to give notice.

You may inspect goods as in a shop. Where lawful, we may deduct lost value from handling beyond checking their nature, characteristics and function. Assembly or use does not automatically remove cancellation rights. Original packaging is not required to exercise them.

Contact

hello@hairpin.com · Phone: 01666 818222 · WhatsApp: (+44) 7492 882522
For general questions, you can also use our contact form.

Company details

Hairpin is a trading name of Profile Studio Ltd, formerly The Hairpin Leg Company.
Registered office: 78 Avenue De Gien, Malmesbury, Wiltshire, SN16 9GY, United Kingdom.
Company number: 09116391 · VAT number: GB 213654624

At The Hairpin Leg Co., we believe great design starts with great materials. Whether you're building a custom table, upgrading cabinetry, or adding the perfect finishing touch, our solid steel and real wood hardware is made to last. That’s why every indoor table leg, door knob, and piece of furniture hardware comes with a 5-Year Guarantee—so you can create with confidence.

What is Covered?

The 5-year guarantee applies to all of our products when used indoors in a residential setting. Commercial and outdoor usage is not covered.

This guarantee covers issues arising from manufacturing defects under normal use, giving you peace of mind as you build, create, and personalise your space. If you ever run into an issue, we're here to help.

Engineered for Makers, Designed for Durability

Our products are crafted with precision and built to withstand everyday use. To keep them looking their best:

• Use them as intended – This guarantee applies to indoor, non-commercial use only. For products sold as suitable for outdoor use, see our Outdoor Guarantee.
• Handle with care – Touch up any chips or scratches to protect the finish.
• Consider your surroundings – Coastal air can accelerate wear on painted steel.

Sustainability Meets Craftsmanship

When you choose The Hairpin Leg Co., you're investing in more than just quality—you’re supporting eco-friendly materials and sustainable production practices. Our commitment to durability means less waste and longer-lasting furniture.

Let’s Build Something Great

Your creativity is what brings our products to life. Whether you’re upcycling, designing from scratch, or adding a custom touch, we can’t wait to see what you create.

Further Questions

If you have any questions about this guarantee, or wish to talk to us about outdoor or commercial use: Get In Touch

Trust in our quality. Unleash your creativity. Let’s make something incredible.

The Hairpin Leg Co. – Made for Makers, Built to Last.